faq

All sale items, installation materials or otherwise specified "Special Order" items are FINAL SALE. No returns or exchanges on these items. Flooring products are subject to inspection upon return.

Opened or partially used items will not be accepted for a return or refund. Only full boxes are accepted for returns or refunds.

All returns are subject to 15-35% restocking fee. Restocking fee varies depending on product and supplier.

IMPORTANT:

If you wish to cancel your order, a full refund will be issued unless the following has taken place: the order has been prepared and/or shipping arrangements have been made.

If either of the conditions have been already completed then a 15-35% restocking fee will be deducted from the total refund amount (restocking fee is dependent on product and supplier).

Any item that is regular stock can be exchanged for another product at no charge. If customer requires a full refund, the order must be cancelled within 7 days.

Beyond the 7 day period there will be a 15-35% restocking fee applied.

If an order is cancelled within 7 days (whether the order has been picked up/delivered or not) a full refund will be issued.

If order is cancelled after the 7 day period (even if order has not been picked up delivered) a partial refund with the appropriate restocking fee will be deducted from the total refund issued. 
Privacy Policy 

“Suppliers” means third-party manufacturers or brand owners who make their products available for purchase.

“Supplier Materials” means Suppliers’ trademarks, logos, product/model photos and images, product information, advertisements, links, and other materials that are provided by Suppliers for use or display on this Site.

“Site Content”means all content and information displayed or provided by Faiola Tile, including text, trademarks, logos, graphics, designs, artworks, images, photos, videos and audios, and including also Supplier Materials; but excluding User Content (as defined below). As used herein, “Site Content” also includes the following: (i) the look and feel, page layout, and user interface designs of this Site; (ii) the programming code (including HTML code) of this Site, whether in human-readable or machine-readable form; and (iii) any software tool or application embedded in this Site. For the purposes of these Terms of Use, all Site Content will be deemed part of this Site.